Refund Policy

Thank you for ordering from Crust & Craft Pizzeria. We strive to ensure that our food and services meet your expectations. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the circumstances under which we may offer a refund or exchange and the process for requesting the same.

Order Cancellation

If you need to cancel your order, you can do so without any charge before the order has been confirmed and prepared. Once preparation of your order has begun, we cannot accommodate cancellations as we aim to deliver our food fresh and promptly.

Quality and Accuracy

If you are not satisfied with the quality of the food or if the order is incorrect, please contact us immediately via +44 20 7946 0958 or through our website crumbquarter.sbs. We will require the order number and a description of the issue. We will endeavour to ensure a satisfactory resolution which may include a replacement, a credit for a future order, or a refund to the original method of payment.

Refund Requests

All refund requests should be made within 24 hours of order receipt. To request a refund, please contact our customer service at +44 20 7946 0958. Please include your order number, the reason for the refund request, and any relevant photos in case of quality issues.

Eligibility for Refunds

• Incorrect order received.
• Food items that are spoiled or not of expected quality.
• Missing items from your order.

Please note, we cannot provide refunds based on personal taste preferences.

Processing Refunds

Upon confirmation that your refund request is valid and approved, we will process your refund to your original payment method. Please be aware that depending on your bank or credit card company, it may take up to 10 business days for the refund to be reflected in your account.

Exchanges

In lieu of a refund, you may choose to have the incorrect or unsatisfactory item(s) replaced. We will make every effort to arrange for a prompt exchange. However, this may depend on the availability of the item at the time.

Non-Refundable Items

Delivery fees are non-refundable except in cases where the order was not delivered or was excessively late. Also, we cannot accept exchanges or returns for any beverages, juices, or lemonades.

Contact Information

For any queries or concerns regarding our Refund Policy, please reach out to us at:

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to crumbquarter.sbs.

Last Updated: March 1, 2023